Privacy Policy

Last updated: 06/02/25

1. Introduction

Turtle Outdoor Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.turtlerooftents.com) or make purchases from us.

By using our website or making a purchase, you agree to the practices described in this Privacy Policy.

Turtle Outdoor Ltd is registered in the United Kingdom under company number SC833262. Our registered office is located at 6 Dorchester Avenue, 2/1, Glasgow, G12 0EE. You can contact us at contact@turtlerooftents.com.

2. Information We Collect

We collect personal data that you provide to us directly and data we collect automatically through your use of our website. This includes:

Personal Identification Information: Name, email address, billing and shipping address, phone number.

Payment Information: Credit card details, PayPal account information (processed securely through payment gateways).

Technical Data: IP address, browser type and version, time zone, operating system, and device type.

Purchase Information: Order history, shopping cart details, and delivery preferences.

We collect this information when you:

Place an order on our website.

Subscribe to our newsletter or marketing communications.

Participate in surveys or promotions.

3. How We Use Your Data

We use your personal data for the following purposes:

To Process Orders: To fulfill your orders, process payments, and deliver products.

Customer Support: To respond to inquiries, complaints, or provide after-sales support.

Marketing Communications: With your consent, to send you promotional emails, newsletters, and special offers.

Improve Our Services: To enhance your shopping experience, website functionality, and customer service.

Compliance: To comply with legal obligations, including tax and accounting requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

Contractual Necessity: To fulfill orders and provide services as agreed.

Consent: For direct marketing, such as sending newsletters or promotional emails (you can withdraw consent at any time).

Legal Obligation: To comply with legal or regulatory requirements.

Legitimate Interests: For website functionality and security, fraud prevention, and improving customer experience.

5. Sharing Your Data

We do not sell your personal data. However, we may share your data with third parties in the following cases:

Service Providers: We work with trusted third-party service providers who process payments, handle shipping, and assist with marketing communications.

Legal Requirements: If required by law or to protect our rights, we may disclose your data to government authorities or legal entities.

We ensure that any third-party providers we work with comply with the applicable data protection laws and safeguard your data appropriately.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. For example, we retain order data for accounting and tax purposes. If you have an account with us, your account data will be retained until you request deletion or account inactivity.

7. Data Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include secure payment processing, encryption, and access controls on our systems.

However, no data transmission over the internet is 100% secure, so we cannot guarantee the absolute security of your data.

8. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request correction of any inaccurate or incomplete data.

Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.

Right to Restrict Processing: You can request restrictions on the processing of your data in certain circumstances.

Right to Data Portability: You can request a copy of your data in a structured, machine-readable format to transfer it to another service.

Right to Object: You can object to processing for direct marketing or for legitimate interests.

Right to Withdraw Consent: If you have given consent to processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at [Insert Email Address].

9. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will provide a revised version with the updated date. Please review the Privacy Policy periodically to stay informed about how we are protecting your data.