Terms & Conditions
1. Introduction
Welcome to the Turtle Outdoor Ltd website. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from Turtle Outdoor Ltd. By using this site or placing an order, you agree to be bound by these Terms, our Privacy Policy, and any other legal notices posted on the site.
Turtle Outdoor Ltd is a company registered in the United Kingdom under company number SC833262, with its registered office at 6 Dorchester, Glasgow, G12 0EE.
2. Definitions
"We", "our", "Turtle" "Turtle Roof Tents" or "Turtle Outdoor Ltd" refers to Turtle Outdoor Ltd, the company providing products through this website.
"You" or "customer" refers to the person or entity purchasing products from Turtle Outdoor Ltd.
"Products" refer to the roof tents, camping equipment, and other related goods sold through this website.
3. Product Information
We make every effort to ensure that the descriptions, images, and prices of products on our website are accurate. However, we do not guarantee that product details, including prices or availability, are error-free. In the event of any error, we will notify you and allow you to cancel your order if necessary.
4. Ordering Process
By placing an order through our website, you are making an offer to purchase products in accordance with these Terms. All orders are subject to availability and acceptance by us. You will receive an order confirmation email once your order is accepted.
We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to, if we believe there has been an error in pricing, product availability, or suspicion of fraudulent activity.
5. Prices and Payment
All prices on the website are in GBP and include VAT at the applicable rate.
Delivery charges will be added at checkout based on the delivery method and location.
Payments for orders are processed through our secure payment gateway. We accept all major credit and debit cards and any other methods as indicated at checkout.
If there are any issues with payment or your order, we will notify you promptly.
6. Delivery and Shipping
We aim to dispatch all orders within [insert number] working days. Delivery times may vary depending on the shipping method and your location.
Delivery charges will be clearly displayed at checkout before you confirm your order.
We ship to the UK and internationally. Please ensure that the shipping address is correct, as we are not liable for any errors in delivery due to incorrect addresses provided by you.
Once the goods have been delivered to your specified address, the risk of loss or damage to the goods passes to you.
7. Cancellation and Returns
Right to Cancel: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from the date you receive your goods without providing any reason. To exercise this right, please notify us in writing or via email to contact@turtlerooftents.com.
Returns: If you cancel your order, you must return the goods within 14 days of informing us. You are responsible for the cost of returning the goods unless they are faulty.
Refunds: We will refund the cost of the goods (excluding shipping) within 14 days of receiving the returned items, provided the goods are returned in their original, unused condition with all packaging intact.
Faulty or Damaged Goods: If your product is faulty or damaged upon receipt, please contact us immediately to arrange for a return and replacement or a full refund.
8. Consumer Rights
In addition to your cancellation rights under the Consumer Contracts Regulations, you also have rights under the Consumer Rights Act 2015, which states that goods must be of satisfactory quality, fit for purpose, and as described. If your goods do not meet these criteria, you may be entitled to a replacement, repair, or refund.
9. Liability
We do not accept liability for any indirect, special, or consequential losses that arise from your use of our website or products.
Our total liability for any claim relating to your order or use of our website is limited to the total amount paid for the goods you have purchased.
10. Privacy and Data Protection
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for information on how we collect, use, and store your personal data.
11. Website Use
You agree to use this website only for lawful purposes and in a manner that does not infringe on the rights of others. You are prohibited from using the website in any way that could damage, disable, or impair the website’s functionality.
12. Amendments to Terms and Conditions
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and you are encouraged to review the Terms periodically. Your continued use of the website after any changes constitutes your acceptance of the updated Terms.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Kingdom. Any disputes arising from your use of this website or any purchase made will be subject to the exclusive jurisdiction of the UK courts.
14. Dispute Resolution
We are committed to resolving any disputes in a fair and efficient manner. If you have a complaint, please contact us, and we will try to resolve the issue. Additionally, you may be entitled to use Alternative Dispute Resolution (ADR) to settle disputes without going to court. For more information, visit the European Consumer Centres Network.
15. Contact Us
If you have any questions about these Terms or need to contact us regarding your order, please reach out to us at: